My Site Isn't Loading

If your zero8 site isn't loading, here are the most common causes and how to fix them.

1. The site hasn't been published yet

zero8 sites are not live until you explicitly publish them.

Fix: Open your project in the designer and click Publish in the top-right corner.

2. Custom domain DNS hasn't propagated

If you recently connected a custom domain, DNS changes can take up to 24 hours to propagate globally.

Fix:

1. Check propagation at dnschecker.org — search for your domain and look for green results
2. While waiting, your site is still accessible at the default yourproject.zero8.ai URL
3. Once DNS resolves, SSL is provisioned automatically

3. Wrong CNAME value

If your domain has been connected for more than 24 hours but still isn't working, the DNS record may be incorrect.

Fix:

1. Go to Domains in the zero8 sidebar — it will show the exact CNAME value required
2. Log in to your DNS provider and verify the record matches exactly
3. Common mistake: extra spaces or missing/extra dots in the value

4. SSL certificate not provisioning

Your site may load over http:// but not https://, or show a certificate warning.

Fix:

• Ensure your DNS record is pointing correctly (see above)
• Check that no CAA records on your domain are blocking certificate issuance
• If the issue persists after 24 hours, contact support

5. Site was unpublished

If your site was previously live but is now showing a 404, it may have been unpublished.

Fix: Open the project → designer → click Publish to make it live again.

Still not working?

If none of the above resolves the issue, contact support via the chat widget with:

• Your project name
• Your custom domain (if applicable)
• A screenshot of the error you're seeing
• The current DNS records set on your domain

Updated on: 12/03/2026