Designer Not Working

If you're having trouble with the visual designer, here are the most common issues and fixes.

Designer won't load

Symptoms: Blank screen, infinite spinner, or error message when opening a project.

Fixes:

1. Hard refresh the page: Cmd+Shift+R (Mac) or Ctrl+Shift+R (Windows)
2. Clear browser cache and cookies for the zero8 domain
3. Try a different browser (Chrome or Firefox recommended)
4. Disable browser extensions — ad blockers can interfere with the designer

Changes aren't saving

Symptoms: Edits disappear after refreshing or reopening the project.

Fixes:

1. Check your internet connection — changes are saved automatically and require connectivity
2. Look for a "Saving..." or "Save failed" indicator in the designer toolbar
3. Avoid having the same project open in multiple tabs simultaneously

AI changes aren't applying

Symptoms: You describe a change in the conversation tab but the design doesn't update.

Fixes:

1. Wait a few seconds — AI changes can take a moment to render
2. Refresh the preview pane using the refresh icon
3. Check if you have remaining AI credits (shown in the bottom of the conversation tab)

Images not uploading

Symptoms: Image upload fails or the image doesn't appear after uploading.

Fixes:

1. Check the file format — supported formats are JPG, PNG, WebP, and SVG
2. Check the file size — maximum 10MB per image
3. Try uploading from the Files section first, then inserting into the designer

Preview looks different from the live site

Symptoms: The designer preview looks correct but the published site looks different.

Fixes:

1. Click Publish again to ensure the latest version is deployed
2. Hard refresh the live site: Cmd+Shift+R
3. Check if a custom font is loading correctly on the live site (some fonts require internet access)

Still having issues?

Contact support via the chat widget with:

• A description of what you were doing when the issue occurred
• A screenshot of the problem
• Your browser name and version

Updated on: 12/03/2026